GENERAL INFORMATION
When will my order ship?
Current turnaround time is 7-12 business days, sometimes sooner. Please note that turnaround time may be slightly longer during holidays and can also depend on personalization and production schedule.
What is your return and exchange policy?
We do not accept returns or exchanges and all sales are final. However, if there is an issue with your order, please reach out to us directly via e-mail at info@heivalleydesigns.com
Do you provide proofs prior to shippping?
We do not send any finished engraved or cut proofs. If requested, we can send a digitial design proof. Please, e-mail us at the time of purchase at info@heivalleydesigns.com
How do I contact you?
Please fill out the form in the contact us section on our website or send us an email at info@heivalleydesigns.com
CUSTOM ITEMS
Are you able to create custom items or designs?
Yes, please reach out to us via the contact page or through e-mail at info@heivalleydesigns.com and we would love to help you with your custom item!
Can you engrave my logo?
Yes! Use the contact us page or send us an e-mail at info@heivalleydesigns.com We just ask that you send your logo in black and white in either PNG or SVG formats.
WHOLESALE & BULK ORDERS
Do you offer wholesale items?
We do! Please, e-mail us directly and we would be more than happy to discuss your wholesale purchase.
Can you do customized wholesale orders?
Yes! Please, e-mail us directly for any custom orders.
Do you offer a discount for bulk orders?
Yes! Contact us for a special coupon code for bulk orders of more than 10 of the same item.
SHIPPING
Where do you ship?
We currently only ship within the United States.
Do you offer local pick-up or deliver?
We are based out of a small town in Northwest Arkansas. Please, contact us directly for local pick-up or delivery options.
CUSTOM BOARDS & JOLLY TROLLEYS
Why is the engraving on my board lighter or darker than what is shown on the website?
All of our boards are all natural wood boards. The engraving will vary depending on the specific grains in each custom board. Each board is unique and one of a kind. No two boards are exactly the same.
Do you apply any finishes to your cutting/charcuterie boards?
No, we do not apply any type of finish to the cutting boards or charcutterie boards.
Do you apply any finishes to the Jolly Trolleys?
Yes, each Jolly Trolley is sealed with a water repellant finish to ensure durability and longevity. You may wish to reseal your Jolly Trolley, as needed, to reduce liquid stain spots.
Can I customize my board with my name, logo, or personal phrase?
Of course! Please, reach out to us via the contact page or through e-mail at info@heivalleydesigns.com
Please, also leave us a message at the time of check-out so we don't miss personalizing your item.
WOOD CUTOUT PRODUCTS
I noticed an imperfection on my finished good. Why is that?
Each wood sheet is milled from larger pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or variations in color are common with natural real wood products.
Why is the engraving on my item lighter or darker than what is shown on the website?
Our wood items are made from natural woods; therefore, the engraving will vary depending on the individual wood grains in each piece of wood. Each item is unique and one of a kind. No two wood items are exactly the same!
We are here to help!
Still have questions or need assitance? Send us an email.